Introduction

At ModelAgencySK, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for our various services, including modeling courses, workshops, portfolio photography sessions, and other paid services offered through our website www.modelagencysk.com.

By purchasing any service from ModelAgencySK, you agree to the terms outlined in this Refund Policy. This policy is subject to change at any time, and it is your responsibility to review it periodically for updates.

Refund Conditions

ModelAgencySK may issue refunds under the following conditions:

Modeling Courses and Workshops

• Cancellation by Client:
  • More than 14 days before the scheduled date: Full refund minus a 10% administrative fee
  • 7-14 days before the scheduled date: 50% refund
  • Less than 7 days before the scheduled date: No refund
• Cancellation by ModelAgencySK:
  • If we cancel a course or workshop for any reason, you will receive a full refund or the option to reschedule for a future date
• Course Rescheduling:
  • If you need to reschedule your participation, please notify us at least 7 days in advance
  • Rescheduling requests made less than 7 days before the event may be subject to a rescheduling fee

Portfolio Photography Sessions

• Cancellation by Client:
  • More than 7 days before the scheduled session: Full refund minus a 10% administrative fee
  • 3-7 days before the scheduled session: 50% refund
  • Less than 3 days before the scheduled session: No refund
• Cancellation by Photographer or ModelAgencySK:
  • If we or our photographer needs to cancel a session, you will receive a full refund or the option to reschedule
• Dissatisfaction with Results:
  • If you are dissatisfied with the quality of your portfolio photographs, please contact us within 7 days of receiving the final images
  • We will review your concerns and may offer a partial refund, a complimentary re-shoot, or other appropriate compensation depending on the circumstances

Digital Products and Downloads

• Due to the nature of digital products, all sales of e-books, digital guides, and downloadable content are final and non-refundable once the download has been initiated
• If you encounter technical issues with your download, please contact our customer support team for assistance

Model Registration Fees

• If we charge a registration fee for new models and subsequently decide not to represent you, we will refund the registration fee in full
• If you decide to withdraw your application after registration but before signing a representation contract, a partial refund may be issued depending on the resources already allocated to your application

Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] or call +440770734094
2. Provide your order number, the date of purchase, and the reason for requesting a refund
3. Include any relevant documentation or evidence that supports your refund request (if applicable)

All refund requests will be reviewed on a case-by-case basis. We reserve the right to accept or deny refund requests based on the circumstances and in accordance with this policy.

Refund Processing Time

Once a refund has been approved, it will be processed as follows:

• Credit/Debit Card Payments: Refunds will be issued to the original payment method within 5-10 business days
• Bank Transfers: Refunds will be processed within 5-10 business days
• Other Payment Methods: Processing times may vary depending on the payment method used

Please note that while we process refunds promptly on our end, it may take additional time for the funds to appear in your account depending on your financial institution's policies.

Exceptional Circumstances

We understand that exceptional circumstances may arise that prevent you from using our services as planned. In cases of serious illness, bereavement, or other significant unforeseen events, we may consider refund requests outside our standard policy on a case-by-case basis.

In such cases, we may request supporting documentation before processing a refund or offering alternative arrangements.

Exclusions and Limitations

The following situations are not eligible for refunds:

• Services that have already been fully delivered and completed
• Digital products that have been downloaded or accessed
• No-shows for scheduled appointments, courses, or workshops without prior notice
• Services canceled by the client outside the timeframes specified in this policy
• Dissatisfaction with results due to the client's failure to follow professional advice or preparation guidelines

Client Services Agreements

For clients hiring models through our agency, specific refund terms will be outlined in your Client Services Agreement. These terms may differ from our general refund policy and will take precedence for those specific services.

Typically, these agreements include provisions for:

• Booking deposits and their refundability
• Cancellation timeframes and associated fees
• Model replacement options in case of unavailability
• Force majeure circumstances

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

The date of the last revision will be displayed at the top of the policy. Your continued use of our services after changes to this policy indicates your acceptance of the new terms.

Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

• By email: [email protected]
• By phone: +440770734094
• By mail: 130 Faye Pines North Stephen, BH11 9NE, United Kingdom

We aim to respond to all inquiries within 2 business days.